Cancellation and Refund Policy

At Buzztag Gifts (Buzztag Media Pvt Ltd), we are committed to providing excellent service and ensuring customer satisfaction. Below is our detailed cancellation and refund policy to guide you through our return and exchange processes.

Return and Exchange Policy

Return and Exchange Periods:

• Customers may return or exchange products within 15 days from the date of purchase.

How to Initiate a Return or Exchange:

• Contact our Customer Service team via email at support@buzztag-gifts.in9.cdn-alpha.com or via WhatsApp.
• Provide your order number, details of the product, and the reason for the return or exchange.

Refund Processing Time:

• Once a return or exchange request is approved, refunds will be processed within 7 working days.
• Depending on your payment method, the refund may take 3-5 working days to reflect in your account.

Additional Information

Cancellation Policy:

• Cancellations are only considered if the request is made immediately after placing the order.
• Cancellation requests may not be entertained if the order has already been communicated to our vendors or merchants. Vendors or merchants are third-party suppliers or service providers who handle the packaging, fulfillment, and delivery of the products purchased from our website. We cannot guarantee cancellation once these parties have started processing your order.

Non-Returnable Items: Digital Products:

• Digital products cannot be returned or refunded once purchased. Please review your order carefully before completing the purchase.

Customized Products:

• Customized products cannot be returned or exchanged.

Damaged or Defective Items:

• If you receive a damaged or defective item, please report it to our Customer Service team within 30 days of receipt.
• You may contact us via email or WhatsApp to arrange the return of the item. Refunds will be initiated after the returned item has been checked and confirmed for damage or defect by the vendor or merchant responsible for your order.

Product Mismatch:

• If the product received differs from what was shown on our website or does not meet your expectations, report it to our Customer Service team within 30 days.
• Our team will review your complaint and take appropriate action to resolve the issue.

Products with Manufacturer Warranty:

• For products with a manufacturer’s warranty, please refer to the manufacturer directly for warranty claims.
• You can contact our Customer Service team at support@buzztag-gifts.in9.cdn-alpha.com if further assistance is required.

If you have any questions or need further assistance, please contact our Customer Service team at support@buzztag-gifts.in9.cdn-alpha.com or via WhatsApp. We are here to ensure your satisfaction with every purchase.